Returns, refunds & cancellations

Report an issue

If an item is wrong, missing, damaged or appears to have a quality problem, contact the store as soon as you notice it. Share the order details and, where possible, photos of the item, packaging and product label.

Frozen food returns

Please contact the store before bringing or sending a product back. Frozen products require appropriate handling, and the store will explain how to proceed for the specific issue. Follow the product’s storage instructions while seeking guidance.

Replacement or refund requests

The store will review the issue and confirm the proposed resolution with you. Depending on the circumstances and your applicable rights, this may involve a replacement, correction or refund. This page does not promise automatic approval or exclude rights available under applicable law.

Refund method & timing

No online payment is collected through this website. If a refund is agreed for a payment made directly to the store, the refund amount, method and expected processing time must be confirmed with you. Payment-provider processing times may also apply.

Cancel or change an order

Contact the store promptly if you want to cancel or change an order. The options depend on whether the order has been confirmed, prepared or dispatched. Any applicable charge must be explained and agreed; no cancellation fee is collected by this website.

Further assistance

If your concern remains unresolved, ask the store to review the issue again. Nothing on this page limits your statutory consumer rights. You can also find consumer assistance through the National Consumer Helpline.